How Workingfaster.com helps organizations achieve IT competency objectives

Developed by professional librarians and teachers, our Internet search courses use Workingfaster.com's proven Internet research methodology -- Keep It Simple Searching™ (KISS). Designed for both beginners and advanced web users, KISS has been taught successfully to thousands of professionals in North America. From start to finish, our approach is considered unique in the Internet training industry. We refine our methodology regularly as the Internet continues to change and evolve.

We offer courses in a variety of formats -- instructor-led, online/asynchronous over the web, and live teleclasses.

In the ever-changing Internet world, employees need after-class performance support tools to ensure that they remain up-to-date on top Web search resources. Workingfaster.com has developed the Search Portfolio™, a proprietary web site selection service that maximizes the efficiency of online research. Through a single easy-to-use Web interface, web users have access to up to 100 top starting points for searching that have been hand-picked and evaluated by professional librarians and researchers. Available only by subscription, the Search Portfolio™ is designed to support and enhance the after-class value of instructor-led training.

We work with in-house trainers, information professionals and librarians to deliver user training using the Search Portfolio™. We also deliver advanced and specialized classes on web searching for librarians and information professionals.

4) Train Customer-Service Skills

We also provide specialized courses in customer service, reference and communication skills to front-line library, information centre, and help desk staff.

5) Professional Coaching Services

Starting in fall 2003, we expanded our services to include professional coaching to library managers and supervisors. Coaching entails working with people who already have a measure of “success” in their lives, but who want to bridge the gap between where they are and where they want to be in their profession and their personal life. Coaching offers an excellent alternative to group training for individuals and groups. Our professional coaches have been carefully selected to provide high quality services to our library customers.

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