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How We WorkBecause the world of information is constantly changing, organizations need to adopt a model of continuous learning to ensure that employees remain aware of new search developments and tools. Workingfaster.com offers a full range of instructor-led sessions, performance support tools, train-the-trainer programs, group and individual coaching, and regular technical update sessions to ensure that employees have the best web search resources at their fingertips. We consider an optimal 5-stage model of Internet learning: Stage 1: Workingfaster.com delivers instructor-led training on web searching to employees Stage 2: Organization supports employee searching with the web-based Search Portfolio™ Stage 3: Workingfaster.com trains in-house experts to support after-class employee search questions and the Search Portfolio™ product. Stage 4: Workingfaster.com supports in-house experts with semi-annual or annual update training on new web developments and search issues Stage 5: Workingfaster.com provides customer-service, reference, coaching and help desk skills to enable staff to place their new skills within a solid customer-centered model. These components may be implemented at any time through the technical skill-building process. 
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